FAQ - Frequently Asked Questions
Frequently asked questions
We have selected a number of questions for you. If your question is not included, please feel free to contact us at: info@duif.nl
Founded in 1956, Duif International is an international wholesale supplier specializing in floral, plant, and home décor accessories.
From our facilities in The Netherlands and Poland, we import a wide range of unique products from around the world — including glassware, ceramics, metal, wood, woven materials, and artificial flowers.
Most items are available directly from stock and ready for shipment.
Duif International supplies exclusively to business customers (B2B). You can easily become a customer by creating an account on our website. Once your registration has been approved, you’ll gain access to prices, product availability, and ordering options.
Ordering from Duif International is simple:
- Log in to your account.
- Select your desired items and click the shopping cart icon.
- Proceed to your cart and follow the checkout steps.
You can also place orders by phone or email. Please have your Chamber of Commerce/VAT number and the article numbers and quantities ready.
We supply exclusively to business customers in the floral, plant, home décor and gift sectors.
Unfortunately, private consumers cannot place orders with us.
- Minimum order value: €200
- Free delivery within the Netherlands on orders over €1,000
- Free delivery to Belgium on orders over €1,500
- Free delivery to Germany on orders over €2,000
- Shipping to other countries available upon request (no free delivery)
Transport costs are calculated during checkout based on your order.
Duif International offers several safe and convenient payment options:
- iDEAL – for customers with a Dutch bank account
- Credit card – quick and secure
- On account – available after credit approval
- Prepayment – please send a screenshot of your order to info@duif.nl
Yes, you can submit a credit limit request, which will be reviewed and approved based on your company information.
For more details, please contact our administration team or your account manager.
All prices are based on the unit price per packaging unit.
For larger quantities (such as pallet orders), volume discounts apply.
The price difference between unit and pallet options is clearly displayed on each product page.
Orders placed before 10:00 AM (CET) are generally shipped the same day.
Products shipped from our Polish warehouse may take a few extra days to arrive due to transport times.
If an item is still in transit to our warehouse, it will become available to order once back in stock.
No worries! Please contact us by phone or email as soon as possible.
They’ll be happy to help you correct your order information.
Yes, you can! Duif International operates a Cash & Carry location in Waterdrinker Green Trade Center (GTC) where you can browse our collections and purchase items directly. You can find the addresses and opening hours on the locations page.
Our team is ready to inspire and assist you.
Our Inspiration Centers are designed to help you explore ideas, create collections, and make purchases.
- In Aalsmeer, our main Inspiration Center allows you to discover trends and curate your seasonal assortments.
- At Waterdrinker Green Trade Center (our Cash & Carry), you can find inspiration and shop directly on-site.
We value ethical production and fair working conditions.
That’s why Duif International is a proud member of the Business Social Compliance Initiative (BSCI) — a global program promoting better labor standards across supply chains.
The BSCI Code of Conduct ensures compliance with key principles such as no child labor, safe workplaces, and fair wages. This way, our customers can enjoy our products with peace of mind.
If you’ve received a discount code, simply enter it at the bottom of your shopping cart during checkout and click ‘Add’ to activate it.
If your code doesn’t work, it might be due to one of the following reasons:
- The code has already been used.
- The code has expired.
- The code applies only to certain items or promotions.
- A temporary technical issue occurred.
If you have any questions, please contact us.
If you’re looking for a custom-made product or something not shown in our webshop, we’re happy to assist.
Duif International offers tailor-made solutions for business customers — available in larger quantities and fully customized to your needs.
Contact us to discuss the possibilities.
You can easily reach us by email or phone.
Our contact details are available on the contact page.
Our team will be happy to assist you personally.
If you have a question or issue regarding your order, please contact your account manager.
If you don’t have one, reach out to our head office — you’ll find all contact details on our contact page.
Shipping costs are calculated automatically during step 3 (‘Payment’) of the checkout process.
The cost depends on the volume, weight, and delivery destination of your order.
You’ll see the exact shipping fee before confirming your order.
Orders placed on working days before 10:00 AM (CET) are usually shipped the same day.
Orders placed after 10:00 AM are shipped the next working day.
Delivery times depend on your location and the warehouse of origin:
- Netherlands and Belgium: For delivery addresses in the Netherlands or Belgium, the following principle generally applies: If you order before 10:00 AM CET and the goods are in our warehouse in the Netherlands, your order will be delivered the next day.
- Germany, France, United Kingdom: For delivery addresses in Germany, France or the United Kingdom, delivery is made within 42-78 hours, provided the goods come from our warehouse in the Netherlands.
- Rest of Europe: For deliveries to other European addresses, the delivery time is 5 working days, provided the goods are in our warehouse in the Netherlands.
Please note: Our deliveries are only made on business days. If your order is shipped from our warehouse in Poland instead of The Netherlands, please allow an additional 3 working days for delivery.
It is possible to collect your order from our pick-up point.
You can collect your order at the following address:
Platinastraat 100
7554 NB Hengelo
The Netherlands
Place your order online and select the collection option. Once your order is ready, we will notify you so you can pick it up.
If you have any questions or need more information, please feel free to contact us.
Creating an account gives you full access to our product catalog, prices, and stock information.
You can also manage your orders and delivery addresses directly in your account.
No, accounts are personal. If you wish to register under a different name, please create a new account.
All information you share with us is treated with the utmost confidentiality.
Your financial and business details are never shared with third parties.
You can read more about this in our Privacy Policy.
Cookies are small text files placed on your device when you visit a website. They help us improve your browsing experience — for example, by remembering your preferences and enhancing webshop functionality.
You can manage or disable cookies in your browser settings at any time.
- You can click the unsubscribe button at the bottom of each newsletter. This button is located in the footer of the newsletter.
- You can contact us to update your details.
Your username is your email address. If you’ve forgotten your password, click ‘Forgot password?’ on the login page, enter your email address, and follow the instructions in the email you receive.
Didn’t get an email? Check your spam folder or contact us for assistance.
You can update your delivery addresses directly in your personal account. To change your billing address, please contact us, we’ll be happy to update it for you.