FAQ - Frequently Asked Questions
We selected a few questions for you. Did you not find your answer? Please contact us.
Duif International was founded in 1956 and has become a successful, continuously growing company, importing goods from all over the world. We mainly focus on the import of 'hardware' for flowers and plants, home & garden, and gift products for retailers and wholesalers. Our range includes an extensive collection of glassware, earthenware, wickerwork, metalwork, woodwork and artificial flowers. Almost all of our product range is available from stock, in one of our distribution centres in Aalsmeer and/or Poland. Click here to read more.
You can create a customer account by registering through our online shop.
Please go to our contact page for location information
In a Cash & Carry, customers can choose products from stock and carry these back with them immediately, without having to order them and wait for delivery. Go to our locations page for more information.
We have two Inspiration Centres. At the Inspiration Centre in our head office, you can seek inspiration, put together collections, and order items (including in bulk). At the Inspiration Centre in our Cash & Carry at the flower auction (Cultra), you can seek inspiration, put together collections, order items (Scan & Order) and purchase them immediately.
Duif International supplies exclusively to businesses (Business to business). We do not sell to private individuals.
Prices are calculated per item, based on the purchase of a packing unit (cartons). Discounts apply to purchases of pallet loads. The difference between the two prices is shown on the details page for each product.
We believe that people should be able to experience stylish living with complete peace of mind. Our goal is to ensure that products are manufactured in a fair way, which is why we are active members of the Business Social Compliance Initiative (BSCI). The BSCI was launched in 2003 by the Foreign Trade Association (FTA), with the vision of improving working conditions in poorer-performing countries in the global supply chain. At the core of the BSCI is implementation of the Code of Conduct. This means that we ensure our suppliers abide by principles such as no child labour, occupational health and safety and fair rewards.
The best way to contact us when you have an issue is through your dedicated account manager. If you do not have a dedicated account manager, please get in touch with us using the details of our head office on the contact page
You can order products from us through our online shop or by phone. Ordering through our online shop is easy. Simply enter the quantity of the product you require and add the item to your shopping cart (by clicking on the shopping cart icon). Next, go to the checkout and follow the instructions to place your order. You can also place your order by phone. If you wish to do so, please have the following information at hand:
- CoC and/or VAT number
- The item numbers and quantity for the items you wish to purchase
See the question above.
No, private individuals cannot shop at Duif International. We operate as a wholesaler/importer. If you are looking for something in particular from our product range, we would be happy to redirect you to a retailer.
Of course! If you require a specific delivery date, please mention it in the delivery details during step 2 ('Shipment'). You can choose your delivery date from the digital calendar. If you have already placed your order, please contact our sales department to check your options. Please note: we do not guarantee the chosen delivery date a 100%, due to possible extra shipping time (see question 'How long does delivery take?').
In theory, all of our products will be shipped the same when ordered before 12.00 hours CET. Products dispatched from our distribution centre in Poland will arrive later due to a few extra days of transportation.
To change your details, you must contact our sales department by telephone or by email.
If you have got a discount code, you can enter it in the first step at the checkout, in the discount code field at the bottom of the page. Click 'ADD' to activate the discount code.
Your discount code may not be working because:
- The discount code has been used previously
- The discount code has expired
- The discount code is only valid for specific items and/or offers
- There is a technical problem
If you have any inquiries, please contact us for assistance.
We support the following payment methods:
- iDEAL (for customers who hold a Dutch bank account)
- Credit card
- On account (only for customers with a credit limit)
Yes, you can apply for a credit limit. We will need to check several details before we can approve a credit limit. Please contact us to find out more.
An electronic invoice will be emailed to you.
Yes, our payment process is completely secure and lives up to the highest security standards, provided by Buckaroo.nl.
If the page says that something went wrong with your payment, please contact our head office.
We offer two delivery options, i.e. self-collection or delivery. You'll be able to choose either one at step 2 ('Shipment') at the checkout.
Shipping costs are calculated automatically in step 3 ('Payment') in the shopping cart. The calculation is based on the volume of your order. We use this system to calculate whether your order will be sent by parcel post or as a pallet delivery. Of course, the shipping costs will depend on the delivery address and the country to which the order is to be shipped.
If you place an order before 12 noon CET on a weekday, the order will be shipped the same day. Orders placed after 12 noon CET will be shipped the next working day.
The Netherlands & Belgium:
When the order is to be delivered to an address in The Netherlands or Belgium and is ordered before 12 noon CET, it will be delivered the following day (only if the products are in stock in our distribution centre in the Netherlands).
Germany, France, Great-Britain:
If shipped from The Netherlands, it will be delivered within 42-78 hours, excluding the weekend.
The rest of Europe:
If shipped from the Netherlands, delivery within 5 working days, excluding the weekend.
If shipped from our warehouse in Poland, the delivery timescale will increase, estimated 3 days extra.
Orders shipped by parcel post can be tracked using the parcel’s Track & Trace code.Click here to track your order. It is not possible to track pallets.
If it appears that the damage occurred during transportation, please indicate this on the consignment note (CMR). Further actions will be taken accordance to our terms & conditions.
No, we do not deliver at the weekend. You can submit a special request for delivery on a Saturday to our sales department. Please contact us for terms and conditions.
Yes, you can arrange for your order to be delivered to a different address. You can specify this in step 2 ('Shipment') at the checkout by clicking 'Choose an adress' or 'Manage your adresses'.
Yes, orders can be collected in person from our distribution centre in Aalsmeer. You can specify this at the checkout. Our collection address is:
Japanlaan 18, door 16
1432 DK AALSMEER
Yes, delivery of Cash & Carry goods can also be arranged in-store. Pricing from our Cash & Carry's apply and shipping costs can be calculated in-store.
Our range includes an extensive collection of glassware, earthenware, wickerwork, metalwork, woodwork and artificial flowers. We also sell flower-arranging accessories and a range of window-dressing products, such as large ornamental vases, and artificial trees, plants and wildlife. Almost all of our product range is available from stock, in one of our distribution centres in Aalsmeer and/or Poland.
More and more of our suppliers are signing up to the BSCI. Over the next three years, we are aiming for a 90% coverage, so that, hand-on-heart, we can claim that our products are manufactured in a fair way.
You can use our online shop, with or without an account. The difference is:
- Without an account, you can view our products, but you will not be able to see any prices or make any purchases. You can, however, request a quotation, without any obligations.
- With an account, you can view our products with full descriptions and prices. You can make purchases and manage your account.
Register here to create an account.
The information provided by you will be treated in the strictest confidence. Financial information and personal details will not be shared with third parties.
If you accept cookies on a website, a small text file will be placed on the device being used to access the particular website or webshop. The text file stores specific information that can be used by the particular website or webshop in the future.
You can do so by clicking the 'usubscribe' link in a newsletter.
Your username is the same as your email address. If you cannot remember your password, you can ask for a new one by clicking 'Forgot password?' on the login screen. Next, confirm your email address and click Send. You will receive an email containing a link to change your password. If you still have not received an email after a couple of minutes, check your spam/junk box or contact us.
Your invoice address can only be changed by contacting us directly. Your delivery address can be updated very simply by logging into your personal account in our webshop.
To transfer your account into someone else’s name, please contact us by email or by phone. Your request will need to be approved before we can update the details.